Practice Information

Our commitment is to deliver care to our patients and their carers which means they can be the best every day.

Inala Primary Care

Inala Community Health

64 Wirraway Parade Inala QLD 4077

Ph: 07 3275  5444

Fax: 07 3278 9987

Email: reception@inalapc.org.au

 

Practice Hours

Monday – Friday: 7.30am – 5pm
Saturday: 8am – 12pm
Sunday and Public Holidays: CLOSED

 

After Hours

Please contact the National Home Doctor Service on 13 74 25 for urgent care after hours.

In case of emergency please call 000

Billing

Inala Primary Care is a mixed billing practice. We bulk bill patients that hold a valid concession card (Health Care Card, Pension Card and DVA Card Holders) However, some services incur a fee for ALL patients.
These include the following:

    • Spirometry
    • Implanon insertion
    • Mirena insertion
    • Prescription without a consult ($20 fee)
    • Saturday consultations ($35 gap fee unless otherwise stated by a doctor)

For full list of billing fees, please Click Here

Please note: These prices are subject to change, please call the practice for an updated list of billing

Appointments

To book an appointment you may call the practice on 07 3275 5444, go online at http://www.inalaprimarycare.org.au, or download the HotDoc app and make your appointment through the app. Of course, you can also visit our reception team and make an appointment in person.
Please check in with reception when you arrive for every appointment. This will notify the doctor that you are in our waiting area. Our team and patient community are valued so abusive or offensive patients will be asked to leave.

Appointment Types

Standard Consultation

10mins

Long Consultation

20mins

Extra Long Consultation

30mins +

Telehealth OR

Video Consultation

 

If you have a complex appointment or are unsure which appointment type suits you best, please call the practice for clarification.

If a patient requires an interpreter, please book a Long consultation.

If you are unable to attend your appointment, it is extremely important to phone to let us know.

$20 Cancellation/Late or Non-Attendance fees apply! 

IMPORTANT to Note: Cancellations must be made at least 4 hours prior to your appointment time to avoid paying the cancellation fee.

If you arrive after your appointment time has elapsed, you will need to pay the non-attendance fee prior to booking another appointment.

Dressings

If you require a dressing change or removal you will need to book an appointment with a doctor first.

Dressings and consumables are not refunded by Medicare and may be privately charged in the future.

For more information please see Fees

New Patients

In order to provide quality care to our patients and ensure that they can book in with their regular GP, our practice currently does not accept new patients. We hope to be able to open our books to ALL patients in the near future.

Telephoning your Doctor

Please note that doctors are not always available to receive and return phone calls.

It is always preferable to make an appointment to speak to your doctor.

In an emergency, please call 000.

SMS Reminders

We have an appointment reminder system that uses SMS, so it is important that we have your correct contact details on file.

We may also contact via SMS or phone to advise patients when regular health checks are due.

Final recall letters for certain health services are sent by registered post to meet medical legal requirements.

Results

An appointment is required to obtain results.

Our reception staff do not have access to your personal health information and cannot give results over the phone.

If you are required to make a follow up appointment regarding your results you will receive an SMS notification to book an appointment with your doctor. We will send out a series of 3 SMS reminders to inform you of this process. We will follow up with a phone call if we have not had a response from you. If no appointment has been made, a letter will be sent out to the address we have on file.

Medical Records & Privacy

Your medical record is a confidential document. It is the policy of this practice to always maintain the security of personal health information and to ensure that this information is only available to authorised members of staff.

Full details of our privacy policy are available on request from reception.

If you are registered with the national digital record system My Health Record your medical information can be uploaded and shared with health care providers in hospitals if needed in an accident or emergency. Our reception staff can assist you with registration if required.

For more information go to myhealthrecord.gov.au

Transfer of medical records

If you wish to transfer your health record to another service provider, please ask your new provider to send our practice a transfer application form.

This must be signed by you to authorise the exchange. Alternatively, if you would like IPC to obtain records from another service please see reception for a transfer application.

Applications for the transfer of health records will be processed within 30 days of receiving the request. Due to confidentiality reasons, we do not send patient information via email.

Compliments & Concerns

We always welcome comments and suggestions regarding the care you receive at this practice. We are committed to continually improving our patient care and receiving regular and honest feedback helps us to do so. If you have a concern about the service you received, we request that you submit your concern in writing via our Feedback Form located in reception.

If you prefer to send your feedback electronically, please use the form on our Contact Us page.
All concerns will be addressed by our Practice Manager within 30 days.

The Office of the Health Ombudsman (OHO) can also be contacted for assistance if necessary. Free Call 1800 677 308 or visit www.oho.qld.gov.au

Services

We provide comprehensive general practice care for all age groups, including:

  • Chronic Health Management
  • Skin Checks and Excisions/Biopsies
  • Annual Health Checks
  • Workplace Injury Care
  • Pre-Employment/Insurance Medicals
  • Antenatal Care
  • Childrens health checks & Immunisations
  • Women’s Health
  • Men’s health
  • Refugee Health Care
  • Specialty Services with support from partner organisations
  • Brisbane South Complex Diabetes Service in conjunction with Queensland Health
  • HepReach Clinic in collaboration with the Mater HospitalRefugee screening and support in conjunction with Mater Health Services

Allied Health

Our Podiatry, psychology and physiotherapy partners also offer private consultations in addition to the bulk billed work they perform with our chronic disease patients.