Practice Details

Our practice is located on the ground floor within

Inala Community Health Centre
64 Wirraway Parade
Inala QLD 4077

Telephone: 3275 5444
Facsimile: 3278 9987
Email: reception@inalaprimarycare.com.au
Website: www.inalaprimarycare.org.au

Appointment Times

Monday – Friday 7:30am-5pm
Saturday – 8am – 12pm
Sunday and Public Holidays – closed

After Hours

Contact National Home Doctor Service for urgent appointments after hours on PH: 13 74 25

We are

  • A not for profit healthcare organisation
  • Pushing the boundaries of services available in the community
  • Developing and embracing the latest evidence for care
  • Committed to supporting people to be their best by creating access to high quality healthcare

We Offer

  • Medical and nursing care for all aspects of family medicine
  • Rapid access for acute illness assessments
  • Personalised support for diabetes, asthma and other ongoing conditions
  • Bulk billed allied health care for patients with chronic disease
  • Mental health support via nurses and a psychologist
  • Multi-lingual doctors (Vietnamese, Spanish)
  • Annual retinal screening for diabetics
  • Skin checks and mole removal
  • Contraception education and services
  • Annual health checks & screens
  • Workplace injury care
  • Travel medicine
  • Pre-Employment / Insurance Medicals
  • Children’s health checks & immunisations

We offer speciality services with support from partner organisations:

  • Brisbane South Complex Diabetes Service in conjunction with Queensland Health
  • Keeping Kidneys Services in collaboration with Queensland Health
  • Refugee screening and support in concert with Mater Health Services

Our podiatry, psychology and dietetics partners also offer private consultations in addition to the bulk billed work they perform with our chronic disease patients.

One of our practice nurses can also provide a Women’s Wellness Check and Pap Smear service.

Our Billing Policy

We bulk bill all Medicare and DVA eligible patients and services.
Workplace and legal related medical issues are billed to relevant insurers, employers or solicitors.

Permanent Medical Team:

Dr Suzanne Williams, Clinical Director
MBBS, MSpMed, FRACGP
Dr Rebecca Farley (on leave)
MBBS, FRACGP
Dr Caroline Yates
MBChB (Dundee), FRACGP
Dr Cang Van
B Pharm, MBBS, FRACGP
Dr Sarah Cunningham
D OBST RCP, MB CHG (Glasgow)
Dr Helen Dettori
MBBS, FRACGP
Dr Geoff Spurling
MBBS, MPH, DTM & H, FRACGP
Dr Ingrid Weate
MBBS Hons (II), B Physio, FRACGP
Dr Leela Arthur
MBBS, Dip Child Health, FRACGP
Dr Simone Dowling
MBBS, Dip Child Health, FRACGP
Dr Clare Maher (BSCDS Clinic Only)
MBBS, FRACGP
Dr Kanthi Dias
MBBS, AMC, FRACGP
Dr Anoop Raman
MBBS, FRACGP
Dr Timothy Chan
B Pharm, MBBS, FRACGP
Dr Jonathan Tey
MBBS, Dip Child Health, FRACGP
Dr Stephanie Chua
MBBS, FRACGP
Dr Raymond Chan
MBBS, Dip Child Health, FRACGP
Dr Elizabeth Hayem
MBBS
Dr Linda Nguyen
MBBS
Dr Yeoung-Le Cho
MBBS

Specialty Clinicians

Practice Nurses: Chris-  Nurse Team Leader, Jacinta, Melissa and Kirsty
Mental Health Nurse: Sandra Chesney
Diabetes Educator: Jane Tsai (Qld Health)
Endocrinologist: Assoc Prof Tony Russell (Qld Health)
Refugee Support Nurses: Kathryn, Esther, Meryl (Mater Health Services)
Psychologist: Andrea Crane (Excel Psychology), Helen Schmidt
Podiatrists: Rebecca Mann (Qld Health) Ben Stasiak (Foot Faults Podiatry)
Dietician: Trang Tran (Mater Health Services)

Support Team

CEO: Tracey Johnson
Director—Finance and Business Development: Chris
Practice Manager:  Fabiola
Practice Support Officer: Elly
Receptionists: Kate, Cindy, Lan

Appointments

Please check in with reception when you arrive for every appointment. This will notify the doctor that you are in our waiting area. Our team and patient community are valued so abusive or offensive patients will be asked to leave.

Our appointment policy is to provide 15 minute slots for standard consultations. Appointments are preferred but seriously ill patients will be fitted in as they arrive with a nurse for triage. Each appointment is for one patient only. Paired appointments can be booked for multiple family members.

Normal appointments may be booked by phone on 07 3275 5444. Sometimes delays occur due to emergencies and other circumstances beyond our control. You will be contacted before being assigned to another available doctor or rescheduled.

When making an appointment please use the following examples to ask for an appropriate length of consultation:

  • Standard Consultation (up to 15 mins): One ailment (eg. A cold or new medical problem); Issuing of a repeat script; Referral to a specialist for a new condition; or Review of a chronic medical problem.
  • Long Consultation (20- 30 mins): More than one ailment; First time visit; Pap smear; Skin cancer check; Well person check; Life crisis; Childhood vaccination; Travel vaccination; or Centrelink forms to be completed.
  • Extended Consultation (over 30 mins): Insurance medical; Pre-employment medicals, Advanced healthcare directive.

Your use of this guidance will minimise the waiting times experienced in our practice.

If you are unable to attend your appointment please phone to cancel so that we can offer that appointment to another patient. If you arrive after your appointment time has elapsed you will need to rebook. Failure to show on three occasions will result in needing to book appointments on the day required ie no pre-booking.

Urgent Appointments

This practice operates on an appointment based system. In the case of server illness our Nurse will receive you and if necessary will arrange for you to be seen by an available Doctor. Please advise reception if you feel dizzy, experience sharp pain, chest pain, bleeding, may be contagious or prone to vomiting. If the situation is an emergency please call 000.

Interpreters

If you require an interpreter please let us know when you book your appointment. We can book an interpreter via the free Translating Interpreter Service.

SMS Reminders

We routinely send SMS reminders to your mobile phone to remind you of your appointment. Be sure to provide us with your current mobile number so that we can send you an SMS reminder. If you do not want us to send a reminder please advise our friendly reception team who will make a note on your file.

Telephoning your doctor

Incoming telephone calls to the doctors are restricted to matters of medical urgency and opening hours. If the GP is with a patient, a message will be taken and your call will be returned as soon as is practicable by the most suitable person. In an emergency please call 000.

Referrals

Referrals to a specialist may be made during the consultation. Standard referrals are valid for one year so please ensure you book an appointment before your referral runs out.

Prescriptions

Prescriptions may be written during a consultation. If you need repeat prescriptions, please book an appointment to see one of our doctors, where the condition for which the prescriptions are written can be checked.

Results

If your Doctor has ordered a test for you it is important that you make an appointment as soon as you have had your test so that your results can be given to you and plans for further care discussed. Please ensure that all of your contact details are up to date as we may need to contact you if your result is abnormal. Our reception staff cannot provide patients with medical results.

Reminder System

Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your situation. Where appropriate the Doctors utilize GP Management Plans which may place you on a recall list to monitor your health and provide access to ongoing education.

Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. A copy of our privacy policy is available on request from reception.

Transfer of Medical Records

If you wish to transfer your health record to another service provider please ask your new provider to send our practice a transfer application form. This must be signed by you to authorise the exchange. Alternatively if you would like IPC to obtain records from another service please see reception for a transfer application. Applications for the transfer of health records will be processed within 30 days of receiving the request.

Feedback

We always welcome comments and suggestions regarding the care you receive at this practice. Please feel free to talk to the doctor or the receptionist. You may prefer to Email us at reception@inalaprimarycare.com.au or use our suggestion box.

We especially love hearing stories about positive results you have had. This helps us ensure we deliver the same level of support to others. We are also keen to hear praise about individual team members. Accurate feedback on a job well done ensures that we can appropriately reward team members on a weekly and quarterly basis.

Should you wish to take any complaints further you can contact: Office of the Health Ombudsman, PO Box 13281 George Street Brisbane Qld 4003, Phone 133 646.

Continual Practice improvement

We are committed as a practice to listening to your feedback and using it as a guide in the continual improvement of our practice.

Our role

Inala Primary Care is a charity and beacon practice. We are a facility aiming to contribute to the changes in healthcare which will make the Medicare funded system effective, accessible and affordable. We report to a Board of independent Directors determined to oversee the provision of comprehensive and responsive chronic disease services in our local community through our practice and the work we do to support other general practices.

Our mission is to provide, prove, teach and replicate models of care which improve patient outcomes above benchmarks for outer suburban populations. For these reasons we engage in teaching the next generation of doctors, researching various aspects of disease care and piloting new services. From time to time, you may be asked to participate in our research programs or to have a medical student involved in your care. Your consent will support the continuance of our track record in bringing new opportunities to patients and clinicians as together we change the face of healthcare.

Queensland Health is a sponsor of the practice and beneficiary of our work in bringing care out of hospitals and into the community. They provide subsidised accommodation and funding support for the complex diabetes and kidney services we have jointly designed and staffed. All of our other services are funded solely on the revenue we earn from Medicare and consulting.

A full picture of the practice, our recent successes and future plans, can be obtained in our Annual Report which can be downloaded from our website.

The practice has a ‘No Smoking’ Policy. Administration of drugs within our waiting area is also prohibited.