The IPC Difference
Inala Primary Care is a unique practice. We put patients before profit or prestige. Rather than cookie-cutter medicine, our care of more than 800 patients per week is the personalised, comprehensive approach everyone remembers of the best country doctors. We can do this because we are a charity reinvesting income in delivering more comprehensive care. Our approach won us Australia’s General Practice of the Year in 2016.
To us care means:
- A maximum of 4 appointments per hour
- Linking each patient to a doctor of their choice
- Employing extra nurses to provide patient support
- Building long-term relationships with our patients.
We have in-house podiatrists, physiotherapists, psychologists, dieticians, exercise physiology and a mental health nurse. They work alongside our doctors and nurses to bring care out of hospitals and into the community. This is important because many of our patients lack the transport, language, funds and knowledge to travel to hospitals or other providers of care. Of course, such local, high quality care also benefits working families and studying singles.
We are pro-active rather than reactive. This is why we provide additional education for our patients and extra appointments so that those in our care have fewer crises. We believe in care planning and coordination rather than waiting for people to get sick. For all of these reasons we keep winning awards, attracting new doctors and being asked to advise others on how to make healthcare better.
Working in one of Queensland’s 12 most disadvantaged areas has forced us to develop great systems and modern approaches with a very human face. Our experience and philosophy is what will transform a 1980’s general practice model into the support increasingly aged, overweight and stressed people need.
In today’s healthcare system, our approach is rare. Unlike 95% of other practices we are not a:
- Corporate practice, often owned by listed companies, they exist to make a profit for their shareholders. They are large and run according to head office systems.
- Group practice, owned by the doctors within. These are small businesses, often limited in what they can afford to do or the patient base they can serve.
- Aboriginal controlled health service, receiving government funding to serve high need communities.
The freedom we have being a charity means we can remain committed to:
- putting our patients at the heart of everything we do.
- seeing every interaction as a place we can make a difference
- helping our patients be the best they can be by applying evidence in our care
- supporting the ignored, confused and concerned with respect
- enabling patients and families to set goals and improve care for themselves
- using the skills of our diverse team to bridge the health and social care divide
With a greater than national average grouping of especially complex patients, we constantly refine our skills and systems so that we can be relied upon to deliver great care where it is needed most. We actively partner with other organisations to expand our care to meet the needs of our most challenged patients. Using data gained from our research, we even lobby for additional funds where Medicare falls short.
So if you want quality care like no other, look no further than our practice. We promise that you will never feel like a number because we aim to have every consultation make a real difference.