Our Patient Charter
We care for our patients cradle to grave. Sustaining long term relationships with patients and entire families means we need to understand each other. Our patient charter is our way of listing our commitments to our patients and their carers. In turn, we expect our patients and their carers to accept some responsibility for their own health and making our time together as useful as possible. Our Charter spells out those mutual obligations.
| Our commitment to you – we will: | Your commitments: |
| Put patients and their families at the centre of everything we do | Attend the one general practice so that we know you and all your needs |
| Welcome all, care equally and appreciate everyone’s life story | Be open minded and friendly to other patients and their families |
| Always ask ourselves “how can we make a difference?” | Be polite to our team and let them know when they have done well |
| Listen and work as a team with patients to help them achieve their goals | Commit to healthy living and let us know when your needs change |
| Talk about options and provide time and education to support patient choice | Ask questions, seek advice and think about your real needs |
| Work together with patients openly and honestly | Cancel appointments you cannot attend at least a day ahead |
| Be available, responsive and committed to continuity of care | Book for a longer appointment if you have more than one problem to discuss |
| Ensure patient privacy, dignity and confidentiality | Treat everyone with respect and never share what you have seen at the practice |
| We are curious about people’s life experience & non-judgemental listeners | When you feel down tell us what bothers you about the past, present & future |
| Look outside of our practice to address needs and create a healthier community | Let us know of needs you see to improve our community |
| See the delivery of quality care and ongoing improvement as everyone’s job | Accept medical practice changes and consider participating in our research |
| Coordinate care across the health and social care neighbourhood | Make your best effort to act on referrals and take medications as prescribed |
| Advocate for patients and negotiate for better healthcare resources | Let us know when you have been to hospital so that we track down what needs to happen next |
